FAQ

Frequently Asked Questions

Shipping & Delivery

How much is shipping? We offer a flat shipping rate, and orders over $49 ship free.

How long will my order take? Orders are processed within 1–3 business days. Delivery typically takes 5–12 business days depending on the item and your location. You'll receive tracking as soon as your order ships.

Can I track my order? Yes — every order includes tracking. Visit our Track Your Order page anytime.

Returns & Refunds

What's your return policy? We offer easy 30-day returns on unused items in their original condition. See our Refund Policy for details.

My item arrived damaged or wrong — what now? We're so sorry! Reach out through our Contact page with a photo and we'll make it right with a free replacement or refund.

Products & Sizing

How do I choose the right size? Each product page lists sizing details. When in doubt, measure your dog and size up — and feel free to message us for help.

Are your products safe? We curate only products we'd give our own dogs. Always supervise your dog with new toys, treats, and chews.