Shipping Policy

Shipping Policy

We want your order to reach you and your best friend as smoothly as possible. Here's what to expect.

Processing time

Orders are processed within 1–3 business days. You'll receive a confirmation email, followed by tracking details as soon as your order ships.

Shipping rates

We offer a flat shipping rate, and orders over $49 ship free. Your exact rate is shown at checkout.

Delivery time

Estimated delivery is typically 5–12 business days, depending on the product and your location. Some items ship directly from our specialty partners, which can affect timing, and larger items may take a little longer.

Tracking

Every order includes tracking. You can follow your package anytime on our Track Your Order page.

Questions?

If anything about your shipment isn't right, reach us through our Contact page — we're here to help. 🐾