Shipping Policy

We want your order to reach you and your best friend as smoothly as possible. Here's what to expect.

Free shipping, every order

All orders ship free within the United States. There is no minimum and no threshold to reach. The price you see on the product page is the price you pay.

Every order is fully insured in transit. If a package is lost or arrives damaged, we replace it or refund you in full.

Processing time

Orders are processed within 1–3 business days. You'll receive a confirmation email, followed by tracking details as soon as your order ships.

Delivery time

Estimated delivery is typically 5–12 business days after processing, depending on the product and your location. Some items ship directly from our specialty partners, which can affect timing, and larger items may take a little longer.

International shipping

We ship worldwide, including Canada, the UK, Australia and most of Europe. International delivery times and any applicable rates are shown at checkout, and international customers are responsible for any customs duties or import taxes their country charges.

Tracking

Every order includes tracking. You can follow your package anytime on our Track Your Order page. If tracking hasn't updated for more than 7 days, contact us and we'll investigate.